Return Policy

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1. Nature of Our Services

Frexalonzim provides skilled personal consultations on aesthetic taste and visual harmony. As these are one-on-one services delivered in real time, the standard consumer goods return model does not directly apply. However, we are committed to a fair and transparent approach to all service-related concerns.

2. Cancellations and Rescheduling

We understand that plans change. If you need to reschedule a consultation, please contact us at least 48 hours before the scheduled time at reach-usinfo-@frexalonzim.world or +61 414 402 203. We will work with you to find a suitable alternative time at no additional charge.

3. Late Cancellations

Cancellations made fewer than 48 hours before a scheduled session may be subject to a partial charge for the reserved time. We will always communicate this clearly before confirming any fee.

4. Refunds

If you have prepaid for a consultation that has not yet taken place and you wish to cancel, please contact us as soon as possible. Refunds for prepaid sessions are considered on a case-by-case basis, taking into account notice period and preparation time already invested.

Refunds are not available for consultation sessions that have been fully delivered.

5. Service Concerns

If you have a concern about the consultation experience you received, we encourage you to reach out directly. We value open dialogue and will do our best to address any issues in a way that feels fair to all parties.

6. Contact

All return and refund enquiries should be directed to reach-usinfo-@frexalonzim.world or via our contact form.